TURNING THE BUYER’S “NO” INTO A “YES”
Last week one of the big office equipment concerns of Chicago put a young man to work as a company salesman. He had all the qualities of what we sometimes call “a born salesman,” but he lacked one thing.
A day or so after a customer came into the office to buy a credit file ? “one with an adding machine attached.” The new salesman went over the models on the floor, explaining to him the points of each in great detail. The customer, however, decided that he would shop around a bit. (1) The salesman urged him to buy. The more the salesman urged the more decided the customer’s “No” became. Finally he grew angry.





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