The biggest hit at one of the meetings of the Chemical Salesmen’s Association was a talk by Judge Barrett, general solicitor for the Lehigh Valley Railroad. In his talk, the judge gave salesmen the result of his long experience persuading juries to do what he desires them to do.
Judge Barrett made the point that there is much in common between the work of a lawyer and the task that daily confronts you in making people buy what you are selling. “There are two major elements to be considered,” said the judge. “The most patent of these is self-interest, the importance of which, I am sure, every good salesman thoroughly appreciates. The second and most interesting element, however, is not so generally appreciated. It is mental laziness.
“The appeal to mental laziness is usually adopted and used in influencing men by those who are above the ordinary in intellectual life. For instance: a good lawyer in the argument of the case attempts to think for the judge. He writes his brief so clearly that the judge will not have to think. He argues his case so skillfully that the judge’s mind will follow his to its conclusions.
“One of the gravest mistakes a salesman or a lawyer can make is to expect the other fellow to do any thinking. He must never lose sight of the fact that the great portion of mankind absolutely refuses to think. Even the most intelligent men, and men who are deep thinkers along lines which interest them, find it repulsive to think about remote problems.”
Your problem, as a salesman, is: “How can I overcome the disinclination, of those I am selling, to think?” Judge Barrett makes a suggestion. He reminds us that when people wanted to approach President Roosevelt, in order to secure a hearing on some particular subject, they found the latest book the President was interested in, the latest discussion which was engrossing his attention, and used these as points of contact.
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